Frequently Asked Questions

What is Ollie Social?

Ollie Social makes city life more human by building community around shared values and common experiences. We do our work by creating unique experiences designed to break down the barriers in an unsocial world, present lifelong learning opportunities for our members and build a sense of belonging in a community of shared values.


What does the Ollie Social schedule look like?

Programming will typically include at least four events per month and one weekend experience per quarter. All of Ollie Social’s programming provides opportunities for members to meet each other, establish a sense of community, and take part in experiences they might not do on their own.


What types of events are available to members?

Weekly events and experiences include mixers, fitness classes, communal dinners, workshops, and urban excursions. Weekend events and experiences include getaways, film screenings, theater and entertainment events, and more. Many Ollie Social events are free for members to attend, but we’ll always let you know if there’s a fee associated with attending an event. Additionally, each event has an associated guest fee if you’d like to bring a non-member.


How much does Ollie Social cost?

Membership is an annual fee of $299.99, or a monthly fee of $29.99. The payment information you enter on your sign up form is the default payment method we’ll have on file for you. If and when there is a fee associated with an event, the fee will be charged to that card unless you specify otherwise.


Can anyone become a member?

Yes! Ollie Social is an inclusive community, so there is no social or financial criteria for membership. So far, we have members of all ages across many industries including finance, technology, government, and more.

*Please note that legalities prevent us from accepting members who are under 21 years old since alcohol is served at some of our events. However, we’ll sometimes offer events or experiences that are kid-friendly - be sure to check the descriptions on the member dashboard to find out if children are welcome to attend as guests.


How do I become a member?

To become a member, click the “Join Now” link at the top of the Ollie Social website. Signup is immediate, so once you’ve completed the form, you’ll receive an email welcoming you to the community! From there, you’ll be able to log on to the member dashboard and start RSVPing to this month’s events.


What is the membership cancellation policy?

In order to cancel your membership and receive a full refund of your initial membership fee, a specific request must be made within 48 hours of your signup date. No refunds will be issued outside of the 48 hour window. There is no year-to-year cancellation fee. To cancel your next month’s membership, a specific request must be made before 48 hours of your renewal date to ensure that your membership does not renew the following month.


Is there a no-show policy?

Yes. Ollie Social events are popular, so when a member does not show up for an event that he or she reserved, it takes a spot away from another member who wanted to attend. If you fail to attend an event you’ve reserved a spot for, or if you cancel your reservation less than 24 hours before the start of the event, you will incur a strike; failure to attend or adhere to the cancellation policy for an event that has an associated member fee will incur two strikes. If you incur three strikes, your Ollie Social membership will be placed on hold for 14 days. During this time, you will not be able to log in to your account, and any reservations you have for events during that time frame will be canceled. Any strikes associated with your account will expire after six months of the event date. Members are not entitled to a refund of membership fees for the hold period.


HOW DO I MAKE SURE I’M ABLE TO RESERVE A SPOT AT AN EVENT I WANT TO ATTEND?

We do our best to ensure that all members have a chance to attend the events that interest them.If you’ve been waitlisted for more Ollie Social events than you’ve attended in the last month, you’ll receive access to upcoming events 24 hours before the event opens to all members.


HOW DO I LEARN ABOUT UPCOMING EVENTS AND STAY UPDATED ON MY RESERVATIONS?

The schedule on Ollie Social’s website and the member dashboard is kept up to date with events that are available to members. To help you stay on top of your upcoming reservations, in-app confirmation and reminder notifications are sent via the Ollie Living App if you’re an Ollie resident, or the Ollie Social App if you’re a non-resident member.


Is there a code of conduct at events?

Yes. Members are expected to be respectful of Ollie employees, vendors, partners, event spaces and supplies, and other members during events. Members are also solely responsible for their own belongings at events, including but not limited to coats, purses, and backpacks. Leaving an event space with food, beverages, or other event supplies is strictly prohibited and may result in expulsion from future events, unless the takeaways in question are given as part of the event.